How to handle Order Exceptions

1. If your order has not been executed:

Please check the price of the open order and verify whether if it has matched counterparty (bid/ask) price and volume or not.

If you would like to expedite it, you can consider cancelling the open order and submit a new order with a more competitive price.

2. If you cannot cancel the order, or coins weren’t credited in your account etc, please reopen the ticket and attached:

The order screenshot;

Exception or error screenshot;

We will try our best to solve it as soon as possible. Please take note that tickets that does not come with screenshots will be of low priority.

How to Trade

1. Go to the International Digital Xchange Alliance (IDXA) website (, Click [Login] from the menu and enter your details to log in.

2. If you want to purchase ETH with BTC, click (exchange) , under market , click (ETH), choose BTC Market and input ETH in search box. Then you can enter to transaction page by clicking ETH/BTC pair.

The default price of order area is the last transaction price. You can choose a market price if you want to make a transaction quickly.

If the market price of ETH/BTC is 0.2 but you want to buy in 0.1, then you can choose the Limit Price.

The “25%” below amount means to buy ETH with your 25% BTC balance(same as other percentage)"

Fee Structure on International Digital Xchange Alliance (IDXA)

Fee for trading

0% trading fee

How to use Stop-Limit Function

A stop-limit order will be executed at a specified (or potentially better) price, after a given stop price has been reached. Once the stop price is reached, the stop-limit order becomes a limit order to buy or sell at the limit price or better.

Explanation of Terms:

Stop price: When the current price reaches the given stop price, the stop-limit order is executed to buy or sell at the limit price or better.

Limit price: The price (or potentially better) that the stop-limit order is executed at.

Quantity: The quantity to buy or sell in the stop-limit order.

To query existing orders: Once orders are submitted, existing ‘stop-limit’ orders can be found and in "Trade History"